Privacy Policy

CookSav ("we," "our," or "us"), a product of SAV Safety, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, and website. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, email address, phone number, and mailing address when you register or contact us.
• Device Data: Information from your CookSav device including usage logs, event alerts, and sensor data.
• Usage Data: How you interact with our app and website, including pages visited and features used.
• Location Data: General location associated with your device registration address.
• Communications: Messages you send us via email, SMS, or support channels.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our products and services
• Send you safety alerts, device notifications, and account updates
• Send SMS text messages you have opted in to receive
• Respond to your inquiries and provide customer support
• Send promotional communications (only with your consent)
• Comply with legal obligations
• Detect and prevent fraud or unauthorized access

3. SMS Text Messaging

When you provide your phone number and expressly opt in, we may send you text messages including:

• Safety alerts from your CookSav device
• Verification codes for account login
• Product updates and promotional offers

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message. To re-subscribe, text START.

Message Frequency: Message frequency varies based on your device activity and preferences. Message and data rates may apply.

No sharing: We do not sell, rent, or share your phone number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (e.g., SMS delivery, cloud hosting), bound by confidentiality agreements.
• Emergency Services: In situations involving risk to life, we may share relevant information with emergency responders.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Device event logs are retained for up to 12 months. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at privacy@savsafety.com.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Company: SAV Safety
• Product: CookSav
• Address: 4487 Park Dr. Unit C, Norcross, GA 30093
• Email: privacy@savsafety.com